Stanford
Student Services
student events

International Payment FAQs

Q:  How do I find more specific information about paying from my home country?

A: Visit Flywire's Region-Specific Payment information page for additional details and instructions.

Q: Does Flywire offer price matching if I find a better rate?

A: Flywire aims to provide the best price for international payments. If you find a better rate with your bank, Flywire will match it with their Best Price Guarantee available here: flywire.com/legal/best-price-guarantee.

Q: What if my bank says I cannot pay through Flywire?

A: Banks encourage students to pay directly through them in order to add higher international exchange fees. Provide your bank with the authorization letter and bank instructions from Flywire as proof of the partnership between Flywire and Stanford. If your bank has further questions, Flywire’s support can help: flywire.com/help

Q: Is my payment secure?

A: The Flywire process is completely secure, maintains a fully bonded insurance program, and employs sophisticated anti-fraud technology to protect against risk. Flywire is fully trusted by Stanford.

Q: How can I contact Flywire? 

A: Flywire offers 24/7, multilingual customer support. Contact Flywire for help via email, phone, or live chat while making your payment. 

Flywire Customer Support information: 

 

Q: Does Flywire offer customer support in Chinese?

A: Yes, Flywire offers customer support in Chinese with local offices in China and Singapore. Support is available 24/7 via WeChat, live chat and email at help.flywire.com, or by local and international phone numbers at flywire.com/company/call-us.

Q: Can I pay in Chinese Yuan Renminbi (CNY)?

A: You can pay in CNY with competitive exchange rates through Flywire’s locally licensed payment partners in China. See your rates up front, in real time, and Stanford will receive the full amount in the USD you notate to pay.


Q: What are my payment options from India?

A: Payment methods include local bank transfers in INR, with the option to pay through National Electronic Fund transfer (NEFT) or Real Time Gross Settlement (RTGS). You can pay in INR with competitive exchange rates you can see in real time, up front. 

Q:  I have a loan from a bank or financial institution in India. Can I use Flywire?

A: Yes. After booking your payment, you’ll be provided with an authorization letter (upon creating a payment request, you will be provided with a set of payment instructions that include account details and an authorization letter) detailing that the end recipient of your payment is Stanford, and that Flywire is the official authorized international payment processor. If your bank has further questions, Flywire’s support can help: flywire.com/help.

Q: What is Tax Collected at Source, or “TCS” (payments from India)?

A: Flywire’s India banking partners (as authorized dealers) are required to collect Tax Collection at Source (TCS). TCS is a tax regulation (amendment under section 206C of the Finance act 2020) per the Government of India for remittances under the Liberalized Remittance Scheme (LRS). The regulation stipulates a 5.0% tax must be charged, on a Permanent Account Number (PAN) basis, on payments exceeding ₹7 lakh (700,000 INR; approximately 10,000 USD) within India’s financial year from April to March. Flywire assists by informing you of the TCS amount, if applicable, with a pop-up notification (if not applicable, you will not receive this notification). Learn more »